Floor Depot vs QueensFloor in Malaysia: Installation Services, Product Range, Warranty Terms, Pricing Transparency and Coverage Compared

Quick comparison

Floor Depot publishes detailed terms covering a 15-year residential and 5-year commercial warranty, a 7-day cancellation window, and a fixed-price quotation valid for 90 days. QueensFloor, operating under QF Greentech Sdn Bhd, focuses on SPC, vinyl, laminate and composite products for KL and Selangor. Key warranty and cancellation terms for QueensFloor were not publicly stated in the evidence reviewed as of October 2026.

Who Are These Two Providers?

Floor Depot describes itself as a comprehensive flooring provider offering end-to-end service, from on-site consultation and floor planning through to supply, installation and after-sales inspection. Its published terms and conditions use the trading name Floor Depot throughout. The company supplies several named flooring ranges including GOWOOD timber flooring, 5R interlocking hardwood, K3 traditional hardwood engineered flooring, and K2N super hardwood engineered flooring.

QueensFloor is the consumer-facing brand of QF Greentech Sdn Bhd, as indicated by the company logo and contact details on its website checked in October 2026. It describes itself as a specialist in SPC flooring, SPC herringbone, laminated flooring and PVC/vinyl flooring, serving both residential and commercial clients. Its website lists a showroom accessible from map coordinates placing it in the Petaling Jaya area, with a Bandar Sunway location mentioned in customer reviews.

Product Range: What Each Company Sells

Floor Depot's publicly described range centres on wood-based products. Its terms explicitly name natural hardwood and engineered hardwood lines, and note that wood is a natural product subject to variation, seasonal movement and shrinkage gaps — characteristics buyers should weigh if humidity management is a concern in their space.

QueensFloor carries a broader synthetic and composite catalogue. Product categories listed on its website as of October 2026 include Aquatec Wood, Mini Aquatec Wood, SPC Elite Plus, LVT Standard, SPC Celestial Plus, Aquatec Herringbone, SVT Boutique parquet, WPC Decking, and 3D Texture RWP Wall Panels. It also sells a branded floor cleaner formulated for wooden, SPC, vinyl, LVT and laminate floors. Buyers who want moisture-resistant or waterproof options without natural wood movement will find more product diversity at QueensFloor based on what was publicly listed.

Neither company published a full price list in the evidence reviewed. Floor Depot operates on a written Official Quotation model, meaning prices are site-specific rather than advertised. QueensFloor's pricing approach was not publicly stated beyond customer review comments describing it as competitive.

Installation Process and Pre-Installation Requirements

Floor Depot's terms set out explicit site-readiness obligations for customers. Rooms must be fully cleared before the installer arrives; if they are not, Floor Depot takes no responsibility for damage to furniture or walls, and may charge for the wasted visit. Customers must also ensure a waterproof system has been applied to ground-floor areas before wooden flooring is laid, except for the Chamwood product line. Electricity and water must be supplied by the customer at no cost to the company.

A Certification of Completion (COC) must be signed by the customer at the end of installation. Floor Depot's terms state that scratches or marks found after the COC is signed are assumed to be the customer's fault and will not be rectified at the company's cost. This makes a thorough inspection before signing the COC important.

QueensFloor describes its installation team as skilled professionals and lists both residential and commercial project categories, but its publicly available website did not set out equivalent pre-installation requirements or a formal completion sign-off process in the evidence reviewed. Prospective customers may wish to ask QueensFloor directly about site-readiness expectations before booking.

Warranty Coverage and Its Limits

Floor Depot publishes a two-tier warranty: 15 years for light, moderate and heavy utility residential areas, and 5 years for light and moderate utility commercial areas. This warranty covers defects in material, surface abrasion and staining. However, several exclusions apply. The warranty does not cover subsidence, building movement, storm damage, fair wear and tear, pet or vermin damage, wilful or accidental damage, negligence, abnormal use, or any alteration or repair made without the company's approval.

Moisture is a notable exclusion. Floor Depot states it bears no liability for damage caused by intermittent, prolonged or chronic contact with excessive moisture or humidity, even if the customer was unaware this was occurring. The warranty is also suspended if the full quoted price has not been paid by the due date.

QueensFloor's warranty terms were not publicly stated in the evidence available as of October 2026. Its website has a Purchase Policy page, but the content of that policy was not retrieved in the evidence supplied. Buyers should request written warranty details from QueensFloor before signing any agreement.

Pricing, Quotations and Payment Terms

Floor Depot uses a written Official Quotation system. The quoted price is fixed for 90 days from the date of issue, provided the survey finds no site complications such as damp or structural obstacles. If unforeseen issues arise during the survey, the company reserves the right to revise the price or terminate the quotation. All goods and services must generally be paid before delivery, though the terms allow for instalment or credit arrangements if approved.

Late payment carries a financial penalty. If any instalment is not paid within seven days of its due date, the entire outstanding balance becomes immediately payable, and interest accrues at 8 percentage points above the current base rate until full payment is received.

QueensFloor's payment structure, instalment options and penalty terms were not publicly stated in the evidence reviewed. Customer reviews on its website mention competitive pricing, but these are customer opinions rather than published tariffs. Neither company's specific per-square-foot rates were available in the evidence.

Cancellation Rights and Company Liability

Floor Depot allows customers to cancel within 7 days of signing the sales order. If a cancellation is accepted, the company may charge either a minimum of RM100 or 20% of the total sales order value, whichever is higher. This cancellation fee applies once the customer has made part or full payment and stock has been reserved.

If Floor Depot itself cancels, it will compensate the customer for reasonable losses or costs, but caps this at 20% of the Official Quotation value. Waste removal of uplifted old flooring materials is not included unless costed into the quotation.

QueensFloor's cancellation policy and company liability in the event of a cancellation were not publicly stated in the evidence available. Buyers should confirm these terms in writing before placing an order.

Geographic Reach and Coverage

QueensFloor's website map coordinates and customer review mentions of a Bandar Sunway showroom place its physical presence in the Klang Valley area. Its website lists coverage of both KL and Selangor in its service description, and project references include both residential and commercial installations.

Floor Depot's geographic coverage area was not explicitly stated on its publicly available terms and services pages reviewed in October 2026. Prospective customers outside the Klang Valley should confirm service reach with either provider directly before requesting a quotation.

Customer Feedback: What the Reviews Suggest

QueensFloor's Google review page, as captured in October 2026, displayed a rating of 4.9 based on 198 reviews. Positive reviews frequently mention named sales consultants and describe smooth consultation and installation experiences for SPC flooring. One reviewer noted a Bukit Jalil home expo as a sales touchpoint, suggesting the company also operates through events beyond its showroom.

A mixed review noted that while the SPC installation itself was satisfactory, after-sales communication was described as passive following an incident where an installer scratched a wall and a house key was misplaced. This illustrates a practical trade-off buyers may encounter: strong pre-sale service does not guarantee equivalent after-sales responsiveness.

Floor Depot's customer reviews were not part of the evidence retrieved. Neither Google ratings nor independent review scores for Floor Depot were available to this comparison as of October 2026. This does not indicate a positive or negative outcome, only that this information was not verifiable from the supplied sources.

Which Provider May Suit Different Needs?

Buyers who prioritise natural hardwood or engineered wood flooring with documented warranty terms and a structured, written quotation process may find Floor Depot's published framework useful. The explicit warranty periods, cancellation rules and COC sign-off process provide contractual clarity before work begins, though buyers should review all exclusions carefully, particularly those relating to moisture.

Buyers looking for moisture-resistant or synthetic flooring options such as SPC, LVT or WPC decking, or those wanting to view a broader product range in a showroom setting, may find QueensFloor's catalogue more relevant. However, because QueensFloor's warranty terms, cancellation policy and payment conditions were not publicly stated in the evidence reviewed, buyers should request and retain these in writing before committing. In both cases, obtaining a detailed written quotation and clarifying all terms before signing is advisable.

Before you decide

1. Ask both providers for a written quotation that specifies product model, total price, installation scope and any conditions that could change the price before work starts.
2. Request QueensFloor's written warranty terms, including duration, what is covered and what is excluded, since these were not publicly stated in evidence reviewed as of October 2026.
3. For Floor Depot jobs, inspect the installed floor thoroughly before signing the Certification of Completion, as scratches noticed after signing are classified as the customer's responsibility.
4. Confirm with Floor Depot whether your property's ground floor has an adequate waterproof system in place before wooden flooring installation is scheduled.
5. Check the cancellation fee structure with any provider before making a deposit payment, particularly if timelines are uncertain.
6. Ask QueensFloor for the full content of its Purchase Policy page, which was listed on its website but whose terms were not captured in the evidence available for this comparison.
7. If moisture or humidity is a concern in your space, ask Floor Depot specifically how moisture-related exclusions in its warranty apply to your chosen product, since the warranty explicitly excludes moisture damage.